In today's data-driven landscape, essential insights are hidden contained within every client interaction. Leveraging the power of artificial intelligence (AI), businesses can now automatically process call transcripts to discover actionable business intelligence. AI-powered tools can pinpoint customer sentiment, detect key themes, and even anticip

HMRC's Code of Practice 9 (COP9) outlines the structure for how taxpayers can successfully resolve tax concerns with HMRC. It provides a clear system for addressing these cases, aiming to attain fair and reasonable outcomes for both parties involved. Fundamental elements of COP9 include: Interaction with HMRC through formal channels. Timeframes